Terms & Conditions

Terms & Condition

Estimate Policy

We charge $100 for all estimates.

If the installation agreement is successfully signed, this $100.00 will be deducted in your future payments. Otherwise we will not return you.

If the customer wants to cancel the estimate, you have to inform us 2 hours earlier.

If you cannot call, this $100.00 is also not refundable.


Return Policy

STAIRS& IRON will only accept returns within 30 days of the sales date. Return items must be accompanied by an original sales receipt.

Special order are not refundable.

A 20% restocking and administration fee will be applied on all returns and cancelled orders, however Iron baluster less than 5 pieces return will not apply any fee.

STAIRS&IRON reserves the right to inspect all return merchandise upon receipt before issuing and reimbursement.

All following items as well as clearance items are not refundable and exchangeable.

·        Mouldings

·        Stairs part

·        All flooring accessories

·        Special orders

·        Custom cut order


Dear customers:

You can make your payment by Cash, Debit, Retail store’s business cheques.

We also accept Visa and Master card, Please notice that all credit card

Will be charged 3% transaction fee.

*All products must be paid in full before picking up.


Thank you