Terms & Condition
We charge $100 for all estimates.
If the installation agreement is successfully signed, this $100.00 will be deducted in your future payments. Otherwise we will not return you.
If the customer wants to cancel the estimate, you have to inform us 2 hours earlier.
If you cannot call, this $100.00 is also not refundable.
STAIRS& IRON will only accept returns within 30 days of the sales date. Return items must be accompanied by an original sales receipt.
Special order are not refundable.
A 20% restocking and administration fee will be applied on all returns and cancelled orders, however Iron baluster less than 5 pieces return will not apply any fee.
STAIRS&IRON reserves the right to inspect all return merchandise upon receipt before issuing and reimbursement.
All following items as well as clearance items are not refundable and exchangeable.
· Stairs part
· All flooring accessories
· Special orders
· Custom cut order
You can make your payment by Cash, Debit, Retail store’s business cheques.
We also accept Visa and Master card, Please notice that all credit card
Will be charged 3% transaction fee.
*All products must be paid in full before picking up.